- A customer sends SMS containing kewyword "BALANCE" to the number (+44)7781481767.
- SMS arrives to the server of 2-Way SMS.
- Server processes incoming SMS and determines the forwarding path according to a keyword.
- 2-Way SMS system encodes data and sends it by POST request method to the script of Telecommunication Company that is associated to this exact keyword.
- The script of a telecommunication company analyzes incoming data and sends reply to 2-Way SMS server.
- 2-Way SMS server decodes incoming data and sends reply-SMS with the information about customer’s balance of consumed services.
For the customer’s point of view the process looks as simple as:- Receiving reply SMS with requested information in a few seconds.
2-WAY SMS solution lets both the telecommunication company and its customer to save time and money.The customer do not need anymore: - To call the customer service number.
- To spend its valuable time in customer service number queue.
- To prove his/her identity each time.
The telecommunication company will be able:- To save on its operational costs by cutting customer service human work hours.
- To give its clients fast, safe and convenient source of customer service information.
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